Q: What does the website migration service consist of? Will my website be safe?
A: If your current web hosting provider can no longer fulfill the demands of your website, or if you undergo constant network downtime, or if you have to wait for hours for the help desk support team to reply to you, it may be a smart idea to change your hosting provider, i.e. to move all the files for your web sites together with your databases from your present provider to your future provider. At TheProHost.com, we understand that this can be difficult and time–consuming. For this reason, we will perform all that for you for free!Our highly qualified technical team members will transfer your web site content from your current hosting provider to us. Our technicians have got plenty of experience migrating web sites and are able to take care of anything – from an average WordPress–powered weblog or Joomla™–powered web site, to a highly elaborate, custom–built app.
Q: How much time will it take for my site to be moved to your platform?
A: There are many factors to think about – the overall amount of web files, the size of the database, the complexity of the website itself and the present workload of our website migration experts, etc. Having said that, we do try to implement all web site migrations within a 48–hour period. Smaller–sized websites are migrated much faster – usually in under 24 hours.
Q: Do you require anything from me before you begin transferring my website?
A: We will require the login details for your current hosting provider’s Control Panel along with the site’s name (domain name).
Q: You will access sensitive info. How can I be sure that you won’t misuse it?
Q: What about downtime? Will my site be unavailable?
A: Your website will continue to work exactly like it did before with your old web hosting provider. As soon as we have completed the transfer, your website will be configured to work on our platform and we’ll alert you to preview it. If everything is working properly, all you will have to do is change the name server records corresponding to your domain. Your website will be transferred to us without any downtime.
Q: Will my current web hosting provider need to do anything?
A: Nope. Aside from your login details for the Control Panel, we will not need anything. We will never get in touch with your web hosting provider. They won’t know anything about the migration either.
Q: Does it make any difference what platform my current hosting provider is using?
A: We can transfer your web site from any hosting provider or any Linux–based hosting platform so long as we can obtain access to the Control Panel and there is FTP access available.The only web sites that we’re unable to migrate are those based on closed–source software apps such as Wix, BaseKit, Jimdo, Website Tonight, Four Square and Mr Site.