Help and Support Channels
A 1–hour Inquiry Resolution Guarantee
Each ticket that you send to the customer support Department will be answered in up to 1 hour. The standard requests will be resolved instantly. Nonetheless, if the support inquiry you have sent needs the assistance of a capable administrator, we will address the ticket to him and will inform you about the delay.
Expert Customer Help Service
We offer around the clock tech help and support through a ultra–fast ticket solution included in your Control Panel. You may write to us anytime about any of the applications that come pre–configured on your virtual server, including the desired Linux OS, the server admin panel and our in–house made Website Control Panel.
An Educational Help Section
In the Website Control Panel that is offered without charge in your virtual server, you will find a useful Help section, which includes all that you should be informed on when running your internet sites and applications. We have included a wide selection of how–to reports and video courses that present the general web site maintenance tasks in an easy to comprehend fashion.