Support Channels

  • 1 hour ticket response time

  • A Sixty–Minute Response Guarantee

  • We provide a 60 min response warranty for any ticket or e–mail that you send to the client care staff. We will swiftly reply to all the general enquiries and forward the issue to our administrators if further assistance is required. If you make use of our Optional Admin Services package, we’ll complete any of the included server administration tasks at a time that has been agreed upon upfront.

  • Top quality support service

  • A Premium Customer Care Service

  • Our client support staff will be online for you 24/7/365 should you need assistance working with our Website Control Panel or with any of the apps that we have preinstalled on your behalf on the dedicated hosting server. Furthermore if you need assistance tackling the routine administration tasks on your dedicated hosting server, you can take advantage of our Optional Admin Services package, which includes backup disk space, Operating System updates on a weekly basis, installation and problem troubleshooting procedures, server monitoring and rebooting procedures, etcetera.

  • Intuitive help center

  • An Intuitive Help Section

  • We have equipped the Website Control Panel with a circumstantial knowledgebase, which includes detailed explanations of all its features and functionalities. Plus, we have created detailed video tutorials that will further instruct you how to carry out a certain task or resolve a regularly experienced problem. The help articles and the tutorial video clips are easily reachable from every Website Control Panel section through the Help and Videos buttons situated in the top right corner.