Customer Support Channels
A 1–hour Response Guarantee
Our company offers a 1–hour solution warranty with all our cloud hosting packages, meaning that every single support request you post is going to be replied to in less than one hour maximum. Our support company members have been trained to swiftly deal with any issue and to give you well–timed guidance on any trouble that you possibly have.
A Top–quality Support Service
Our tech support service is supplied by a group of certified consultants who will be ready to react to your request promptly. You can easily contact the tech support staff by starting a support ticket from your Website Control Panel or by submitting us an email. On working days, you can also contact us on the phone or make use of the live chat option.
An Intuitive Help Section
TheProHost.com’s Control Panel has a detailed practical knowledge base which is incorporated into all sections. In each area, you’ll find a Help control key which will load for you a selection of step–by–step tutorials on how to utilize a specific element or conduct a certain action. In addition, we have generated guide films to enable you to get a better idea of the Control Panel’s interface.