Though this isn't the mainfactor for you to distinguish a reliable cloud hosting provider from a bad one and a reseller from a real provider, the option to call and talk with a live person is an indicator that you aren't dealing with a one-person firm and that you will be able to get in touch with someone when you're in need of assistance. The phone support for hosting services may vary from common to dedicated, which means that the problems which can be resolved with a call differ depending on the company. Usually, these issues are more basic and include billing or 1st level tech issues as more complex tasks usually need a support ticket where both you and the sysadmins can track what is going on with a specific issue. Still, having the option to call your provider can save you considerable time and efforts for the countless tiny problems that will eventually show up at the time you manage your website hosting account.
Phone Support in Cloud Hosting
We know that having the option to talk with a live consultant is very important, that's why we have 3 support lines around the globe (UK, USA and Australia) and you're able to get in touch with us over the phone for 14 hours a day. In case you consider acquiring one of our cloud hosting, for instance, you'll be able to give us a call and find out more about our solutions before placing your order to make sure that we do cover all of the system requirements for your websites. Following your order, you will be able to get in touch with us about any kind of sales or billing troubles you may have, or receive any kind of general or basic technical info you need. We've tried to find the balance between telephone and ticket support, so for entirely technical matters you'll have to use our ticketing system, that will make it easier to monitor the communication and any new developments in the resolution of the issue.
Phone Support in Semi-dedicated Servers
The support services forall semi-dedicated server packages that we provide feature real-time phone support for fourteen hours daily. In case you wonder which package will be suitable for your web sites, you want to learn more about a package's specifications or you need any other kind of info about our solutions, you are able to call any of the local numbers that we have in the United States, the UK and Australia and our customer support agents will help you. If you currently have an account, you can contact us about general and sales matters, although we're often able to assist with a multitude of tech issues as well. For strictly technical troubles you will have to use our built-in ticketing system where the correspondence between you and our tech support team will be in 1 place, which is the better option when the issue requires longer time to be dealt with or it has to be escalated to our system administrators.