If you ever have any enquiries relating to the web hosting service in general or you encounter a problem with your sites, you will need to contact the hosting company’s technical support team. It may not matter how fast they will reply when you've got an enquiry of a general nature, but an issue such as a thwarted script update, for example, may result in your site becoming broken or unreachable on the web. And the longer you wait for the support team to assist you, the longer the site will be inoperative. If you offer goods or services online, any outage will affect your website in a bad way and you may lose existing or potential customers. Lots of hosting providers, primarily resellers, respond to tickets and e-mails within 24 hours, but in the Internet epoch that is much too long, since customers will rarely come back to a website that is not functioning correctly over a long stretch of time.
One-Hour Response Guarantee in Cloud Hosting
With a cloud hosting
from our company, you can forget about waiting around for hours on end, or even one whole day, to obtain an answer to an email or a customer support ticket. No matter when you get in touch with us, we’ll help you out within no more than 1 hour with any technical or sales inquiries that you may have. In fact, our real response time scarcely ever surpasses twenty-thirty minutes. Since we’re at your disposal 7 days a week, you will always receive help in a well-timed fashion and we realize exactly how essential that is in the e-world. Shortly after you contact us, we will reply to your queries. In case you run into any technical predicament, we’ll handle it instead of you, or we’ll provide you with all the needed information if there’s something that you have to do yourself.
One-Hour Response Guarantee in Semi-dedicated Servers
With a semi-dedicated server
account from us, you can take full advantage of our incredibly fast support services. You’ll receive a response to any trouble ticket submitted from the hosting Control Panel or e-mail sent to our client and technical support staff in less than sixty minutes. The response time is guaranteed and it’s valid irrespective of the issue – technical or billing. Often, it takes considerably less time to investigate and rectify a problem. We will provide you with more details in case the solution involves something that needs to be done on your end. If you get in touch with us during weekends or official holidays, the response time will be the same and given the fact that our support team is available 24/7/365, you will get prompt help for practically any billing, general or technical issue irrespective of what time it is.