A live chat is one of the many channels of communication supplied by some website hosting providers as part of their support services. Determined by the service provider, the chat is used for billing, pre-sales and/or tech support. This way of communication is quicker as compared to a support ticket and it makes it much more unlikely to misspell or misunderstand anything compared to a call with an agent. What's more, if the problem that you have requires some time to be investigated and dealt with, you will be able to do something different at the same time instead of just waiting, as you'd have to do if you call. You can also use a live chat assistance service for free provided that you have world wide web accessibility even when your web hosting supplier is situated in a different country and they don't have a local phone number you can call.
Live Chat Support in Cloud Hosting
As part of the support services that we supply for our cloud hosting, we now have live chat support that is online 24/7, even on holidays. You are able to get in touch with us regardless of whether you already own an account or not, considering that we can support you with all kinds of things, ranging from giving you general information about our services if you are not our customer yet and you are thinking about ordering one of our plans, to helping you with installing an email account in an email client. Some problems are more complex and time-consuming, and you'll need to take advantage of the ticketing system which is built-in the Hepsia web hosting Control Panel, but we can save you precious time and help you in real time on our live chat for various things.
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we offer with all our semi-dedicated servers, you'll be able to get the answers for any questions you have or have numerous issues resolved instantly. The chat service is accessible each and every day, so you can contact an agent even on holidays and weekends. In case you are not sure which package would be better for your web sites or if our advanced cloud hosting platform matches some system requirements, you may join the live chat before buying anything. If you are a current customer, you can get more details about account settings, billing issues along with various common technical troubles you may experience, let's say in case you can't set up an email account in a client on your computer. Our live chat can save you a lot of time regardless where you are or when you get in touch with us.