A ticketing system is the most common correspondence channel that web hosting companies offer to their customers. It’s usually part of the billing account and is the most effective way to resolve a problem that requires a certain period of time to investigate or that has to be escalated to a sysadmin. In this way, all replies contributed by either side will be stored in one place in the event that somebody else needs to work on the problem in question and the information in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, so you will need to log in and out of at least 2 accounts to accomplish a certain task or to reach the company’s support staff. In case you wish to administer a handful of domains and each one is hosted in its own account, you will have to use an even larger number of accounts simultaneously. Furthermore, it might take a substantial length of time for the hosting provider to respond to your ticket request.