A ticketing system is the most common correspondence channel that web hosting companies offer to their customers. It’s usually part of the billing account and is the most effective way to resolve a problem that requires a certain period of time to investigate or that has to be escalated to a sysadmin. In this way, all replies contributed by either side will be stored in one place in the event that somebody else needs to work on the problem in question and the information in the ticket will be accessible to all parties. The downside of deploying a ticketing system with most hosting platforms is that it’s not integrated into the hosting Control Panel, so you will need to log in and out of at least 2 accounts to accomplish a certain task or to reach the company’s support staff. In case you wish to administer a handful of domains and each one is hosted in its own account, you will have to use an even larger number of accounts simultaneously. Furthermore, it might take a substantial length of time for the hosting provider to respond to your ticket request.
Integrated Ticketing System in Cloud Hosting
Our cloud hosting come with an integrated trouble ticket system, which is an indivisible part of our in-house developed Hepsia Control Panel. In contrast to other analogous tools, Hepsia enables you to manage everything connected with the hosting service itself in the very same location – invoices, files, emails, trouble tickets, etc., avoiding the necessity to go through different admin interfaces. In case you’ve got any technical or pre-sales questions or any difficulties, you can open a ticket with just several mouse clicks without ever signing out of your Control Panel. During the process, you may select a category and our system will offer you a number of help articles, which will provide you with more information and which may help you resolve any specific problem even before you actually post a ticket. We guarantee a ticket response time of no more than 60 minutes, even if it is a weekend or an official holiday.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia hosting Control Panel, which is included with all our semi-dedicated servers, was created with one objective in mind – that you should be able to manage everything connected with your semi-dedicated account from one place and the trouble tickets are not an exception. Our ticketing system is built into the Hepsia hosting Control Panel, so, in case you have an enquiry or face a complication, you can contact our technical support engineers immediately without having to log into another admin console. You can browse through your web files or check different account settings while submitting a new ticket or reading the answer to an older one. If you have a vast number of tickets and you would like to track down a given one, you can make use of the smart search functionality, which is available in the Help section of the Control Panel. We guarantee that you’ll receive an answer in less than one hour irrespective of the essence of your inquiry or issue.