24/7 Customer Support
Discover more about customer support and why it's hard to find a hosting provider which can offer top-class support.
The client support that you will receive from your cloud hosting provider is very important, no matter if you have pre-sales questions and you are not a client yet, or you have a technical issue with a current account. Prompt and clear information about a question or a problem will save you lots of time and efforts, not mentioning that this is usually an indicator that you're ordering from a real hosting provider and not from some reseller. If you acquire a hosting account from a company that does not own its servers and it can't access them immediately, it is almost certain that you will wait for a couple of days to get an answer to any query, so your web sites may stay offline for quite some time. In contrast, a supplier that offers numerous options for communication and has a tech support crew available any time will assist you to right away and help you decrease or fully avoid any downtime and potential losses.
24/7 Customer Support in Cloud Hosting
Our cloud hosting
feature 24/7/365 pre-sales, customer and technical support, so no matter if you're inquiring about our website hosting services well before you make a purchase or you're a current customer and you have any kind of question or some difficulty, you're able to contact us anytime, including holidays and weekends. We have multiple channels to contact us - a couple of telephone lines around the globe for your convenience plus live chat support for pre-sales, billing and basic questions; emails as well as support tickets for more complex matters or any matters which require extra time to research and deal with. In contrast to many other website hosting suppliers, our trouble tickets feature a guaranteed maximum reply time of only 1 hour, so regardless of what your trouble is, it'll be resolved on time and you won't waste days so as to get something fixed.
24/7 Customer Support in Semi-dedicated Servers
All of the semi-dedicated servers
that we supply come with 24/7 customer and tech support, so no matter what issue you experience, you will be able to contact us and we will assist you in a timely manner. The guaranteed reply time for each e-mail or ticket that you open through your Hepsia hosting Control Panel is 1 hour; the actual reply time hardly ever is more than 20 min. In addition, we have telephone support with several local numbers around the world and a live chat, so that you'll be able to get in touch with us and find more details about our services even if you do not have an account yet. We can help you with any kind of question or a difficulty you may have - payment methods, plan features, email setup, hosting account settings, etcetera. If you use our services, you will never encounter a scenario where you need to wait for a couple of days to get a problem solved like you'll need to do with numerous other companies.
24/7 Customer Support in VPS Servers
When using our VPS servers
, you won't ever have to wait for more than 1 hour in order to receive assistance for any kind of issue that you could encounter with the server or the software that comes pre-installed with it. We guarantee this short answer time for all tickets which you open via your billing Control Panel or emails that you send to our tech support crew. In addition, we have local telephone numbers in several countries worldwide plus a live chat service where we can easily help you with pre-sales, billing and common questions. Customer and tech support is available 24/7/365 using the numerous means of communication, so no matter what your question or issue is, there will always be somebody to assist you in a timely manner. In the event that you need assistance with third-party software, which you cannot deploy or which gives you problems, you will be able to take full advantage of the Managed Services upgrade package that we offer for all our VPS plans.
24/7 Customer Support in Dedicated Servers
All dedicated server
plans that we supply include 24/7 support through several methods of communication and with a 1-hour maximum reply time warranty. In case you want to learn more about the packages or you have some billing or general questions, you're able to call one of the local numbers we have around the globe or you may use our live chat service and speak to a live representative. For strictly technical issues that need some help from a technical support person or an administrator, you are able to open a support ticket from your billing Control Panel or you can send an e-mail message, because all of these channels are more appropriate to monitor a given issue. The answer time for them rarely exceeds 30 minutes, so you can forget all about waiting for an entire day so as to get help. The support service is available for all of the server-related issues, and the pre-installed software. In the event that you want assistance for third-party apps, you may consider acquiring the Managed Services upgrade that we supply with all of the packages.